NTT DATA is familiar with the specific processes of the sector and is able to offer specific solutions for governing and monitoring the key processes for the business.
NTT DATA has the expertise you need to evolve, operate, and maintain your systems and processes — and to optimize your IT investments.
The solution emphasizes local accountability and a flexible mix of global resources. The result is more-practical and actionable recommendations and the right-sized services that tightly align to your needs.
Covering the entire ecosystem and consumer lifecycle from acquisition to retention and order to cash, NTT DATA offers you extensive experience in various business support systems (BSS) and operations support systems (OSS). Plus, the knowledge we have gained by working in new market place enables us to provide you with more innovative and comprehensive solutions:
- Billing and Usage for the management of pre- or post-payment for integrated (triple, quadruple play) or traditional services.
- Revenue assurance for the management of billing errors or collection failures.
- Customer management (Operational and relational CRM for managing customer relations and sales force automation, customer service, help desks and marketing automation solutions; Business Intelligence and multichannel solutions
- Dealer management to automate communication and marketing, sales, customer care, field service and help desk processes, and to provide reporting and analysis tools.
- Service assurance for support in the management of performances, traffic, faults, recovery and inventory.
- Network inventory for optimization of the use of network assets and achieving compression of their investment and operating costs.
- Service and network provisioning for management of the life cycle of the services and network components.
- Field service for automation
- Order management
- Flexible Machine-2-Machine platforms and extensive service and support. Smart metering, eMobility and Car2X communication could be the future focus areas for telecommunication providers.
- Mobile apps & widget factory, a lucrative market for telecommunication service providers.
- Mobile payments