NTT DATA to acquire Nefos, a Salesforce Platinum Consulting Partner

Accelerating its position as a leading IT solutions partner for cloud-based customer management solutions in Europe

London and Zurich, 27 September 2016 – NTT DATA EMEA Ltd, a leading global IT services provider, and Nefos AG announced today that they have entered into a definitive agreement for NTT DATA to acquire Nefos, one of the leading Salesforce consulting partners in Germany, Austria and Switzerland.

Headquartered in Zurich, Nefos specializes in delivering tailor-made Salesforce solutions to German-speaking markets via its offices in Germany, Austria and Switzerland, as well as through its near-shore cloud development centre in Croatia. Since it was established in 2007, Nefos has implemented over 500 Salesforce projects, across the manufacturing, automotive, telecommunications and service sectors.

“NTT DATA is pleased to acquire a company with such high-calibre talent in the cloud-based CRM market,” said Patrizio Mapelli, CEO of NTT DATA EMEA.

The agreement strengthens NTT DATA’s world-class Salesforce consulting and implementation practice and reflects the company’s continued focus on expanding its leadership position in Customer Management/Customer Experience (CRM/CX) solutions, key elements of both digital business and digital transformation solutions.

“The combination of NTT DATA’s exceptional customer base; digital business transformation and complex integration expertise, with Nefos’ expertise in cloud-enabled customer management solutions will help clients make digital business a reality,” said Robert Santner, CEO of Nefos.

“Welcoming Nefos to NTT DATA is expected to further strengthen our leadership role in CRM/CX solutions in the German-speaking markets,” added Swen Rehders, CEO of NTT DATA Germany. “Nefos is one of the leading players for Salesforce solutions in the German-speaking markets and as a Salesforce platinum consulting partner, it provides extensive expertise, proven methodologies and templates as well as an excellent track record of delivering compelling solution design and implementation”, Swen Rehders continued.

“We see this as a win-win situation for clients of both companies, as it provides them with access to a broader and deeper range of leading cloud-based CRM solutions, as well as deep Salesforce expertise and capabilities”, said Robert Santner.

“Through this transaction, NTT DATA and Nefos clients will have access to the expanded capabilities and industry offerings of the combined CRM/CX practice, delivering upon a consistent theme that is inherent to the NTT DATA brand: placing clients’ needs first, fostering innovation and teamwork,” Patrizio Mapelli summarised.


NTT DATA is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing.


At Nefos we put customer success first. We accompany our customers in Germany, Austria and Switzerland through the entire process of digital transformation, with long-term commitment and sustainable solutions. We measure the ROI of our innovative cloud solutions by our customers’ business success.

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