NTT DATA in the Middle East Achieves SAP Accreditation For Partner Quality Program

Quality Drives Customer Satisfaction and Implementation Success for SAP Partner

Dubai, UAE — NTT DATA MIDDLE EAST FZ LLC, an SAP channel partner in the Middle East, today announced it has received accreditation for a global partner quality program by SAP AG (NYSE: SAP). The certificate was awarded by the SAP® Partner Service Delivery organization for NTT DATA’s demonstration of clear quality standards and processes in the Middle East and North Africa (MENA) region, and in recognition of quality, risk and project management framework improvements in alignment with quality principles from SAP.

NTT DATA in the Middle East is closely aligned to the key principles of quality that SAP believes to be fundamental to the success of every implementation, designed to deliver high-quality software and support while providing the right processes, tools and services to drive successful projects and delivery.

Businesses today are continually challenged to manage risk in increasingly complex projects. As a certified member of the partner quality program, NTT DATA’s Middle East operations will be able to help SAP customers avoid escalations, maintain profits, reduce profit dilution and improve successful delivery through the program lifecycle. In addition, the program offers a quality approach for sales processes and delivery methodologies through access to enhanced SAP channel quality templates and processes. With a distinct focus on quality deliverables, the accreditation also helps partners improve the success of bids by providing a sales differentiator from other partners through quality wording and information as well as risk mitigation activities.

"I am delighted that NTT DATA is one of the first SAP partners to achieve this accreditation from SAP in the MENA region," said Ravi Mahalingam, CEO of NTT DATA’s operations in the Middle East. "This is a credit to our team and our commitment to providing customers with a clear view of SAP’s ability to influence the success of its program.  By using SAP quality principles, we can help ensure that our customers achieve smooth implementations as we anticipate benefits as measured against business requirements. This accreditation reaffirms the work we do to enable effective implementation of business processes using SAP solutions and to fulfill requirements to the highest standard."

The annual partner quality plan and quarterly quality reviews form the basis for the global partner quality program by providing a way to monitor joint performance and measure success. Partners are required to submit an annual quality plan to showcase how they will improve quality in their own organization during the year. In addition, the quarterly quality review enables joint risk monitoring via open bilateral communication as well as identifying and preventing issues.

"At SAP, we are continually striving to help customers manage the implementation of integrated software solutions, and encourage our partners to work to the principles of quality adhered to throughout SAP," said Frank Forndron, director and head of Quality Management, SAP Middle East & North Africa LLC. "The global partner quality program allows us to work with partners such as NTT Data to help ensure customers receive the necessary information to make informed decisions about their solution and implementation options, as well as realize the value of their investment early on and to its full potential."

About NTT DATA

NTT DATA is your innovation partner anywhere in the world. Headquartered in Tokyo, we have business operations in over 35 countries. Our emphasis is on long-term commitment, and combining global reach with local intimacy to provide premier professional services from consulting and systems development to outsourcing. NTT DATA combines local flexibility and agility with centrally coordinated access to global resources. NTT DATA’s long-standing customer relationships are a testament to its ability to combine the best of both worlds: the scale and resources of a globally operating group, combined with local teams possessing deep market insight and expertise. This has allowed NTT DATA to meet customer needs all over the world, consistently exceeding their expectations for quality, timeliness, and local knowledge.

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